Privacy Policy

Electrical Heating Concepts GmbH is pleased to welcome you to our website. Data protection and data security on our website are very important to us. We would therefore like to take this opportunity to inform you as to what personal data we record from you on our website and the purposes for which we use this data. As changes to the law or changes to our internal company processes may make it necessary to adapt this privacy policy, we ask that you please read this privacy policy regularly. The privacy policy can be accessed, downloaded and printed out at any time under Privacy Policy.

1. Scope
This privacy policy applies to the internet offer from Electrical Heating Concepts GmbH, which can be found under the domain as well as various sub-domains (hereafter referred to as ‘our website’).

Data protection contact
Telephone +49 2382 808570

2. What is personal data?
Personal data is information which can be used to fine out personal or factual circumstances about you (i.e. name, address, telephone number, date of birth and e-mail address). Information with which we cannot (or only with disproportionate effort) make a connection to your person, for example due to anonymization of the information, is not personal data. The processing of personal data (for example, collection, requesting, usage, saving or transfer) always requires a legal basis or your consent. Processed personal data is deleted as soon as the purpose for which it is processed has been achieved and there are no further legally prescribed storage obligations to maintain. If we process your personal data for the provision of certain offers, we will subsequently inform you of the actual processes, the scope and the purpose of the data processing, the legal basis for processing and the respective storage duration.

3. What kind of personal data do we collect / process and use?
You can use the majority of our web presence without providing personal data.

Log files containing the following information are saved:

  • The name of the file accessed,
  • The time (date and time) at which you accessed it,
  • The amount of data transferred,
  • A registration of successful access,
  • Your web browser, operating system and the requesting domain, as well as
  • The IP address.

This data is only evaluated in order to improve our offer and no connection to your person is permitted.

We use the data we collect about you in order to provide the products and services we offer, to answer your questions and for the operation and improvement of our websites and applications.

We only use your personal data in order to be able to offer you a comprehensive service via our website or, if you use our contact form, in order to provide the requested service.

We will not transfer your personal data to external third parties, unless you have expressly consented to this in advance.

However, we reserve the right to be able to transmit your personal data to external service providers for the purposes of order processing in the sense of BDSG (Federal Data Protection Act) and the EU GDPR. We refer in particular to the use of Google Analytics, provided you have not disagreed to this.

There is no further use of your personal data. There is no transfer of your personal data to third parties and your data is not used for advertising purposes without your consent unless we are legally obliged to publish your data (information to law enforcement agencies and courts; information to public bodies who retain your data for legal regulations).

Personal data is used in particular as follows:

a) Newsletter
In order to be able to register for our e-mail newsletter service, we require your consent and at least your e-mail address, in order to be able to send you the Newsletter. Any further information is voluntary and is used in order to address you personally and to be able to design the content of the Newsletter for you personally as well as to be able to clarify any queries regarding your e-mail address. You are free to choose whether you wish to share this data with us. However, without this information we will not be able to send you our Newsletter.

When you register for the Newsletter, your e-mail address is used for certain advertising purposes until you unsubscribe. You can unsubscribe using the link at the end of the Newsletter.

b) Contact form
If you decide to use our contact form to send us a query, we will ask you for your first name, surname and e-mail address. You can also enter your individual message to us in the message area.

You are free to decide whether you want to share this data with us.

You can revoke your consent to this at any time via the e-mail address or by telephone +49 2382 808570. If you have not given your consent or you wish to revoke this consent, there is no data usage according to the previous paragraph.

4. User profile / use of cookies
We do not create a personal user profile, except for in the instances mentioned above. In regard to calling up the information you have requested, we only save data on our servers in an anonymised format in order to provide our various services or for evaluation purposes. General information is logged as part of this process for example, which content is accessed from our offer and at what time or which of our pages are visited most frequently.

We use ‘cookies’ (small text files with configuration information). Cookies are small text files which are sent from our webserver to your browser during your visit to our website and then stored on your computer to be accessed later.

The cookies are used in particular to determine the user frequency and the number of users on our website and in order to continue to identify your computer when you visit our internet presence after switching from one or our websites to another one, as well as in order to determine when your visit has ended. In this way, we can determine which areas of our website and which other websites our users have visited. However, this usage data cannot be used to identify the user. None of the anonymised usage data which is collected is not merged with your personal data according to § 3 of this privacy policy and it is deleted immediately after it has been statistically evaluated.

Cookies are permanently saved on your computer when you visit our website. These are used to optimise user friendliness and to provide quick and easy access to the website.

Most browsers are pre-set to automatically accept cookies. However, you can deactivate cookies or set your browser so that it notifies you before cookies are saved.

You can also prevent the installation of cookies using the corresponding setting in your browser. However, please remember that in this case, you may not be able to use the full functionality of our website. You can find more information about cookies under

5. Google Analytics
This website uses Google Analytics, a web analysis service of Google Inc. which has its headquarters at 1600 Amphitheatre Parkway, Mountain View, CA 94043, USA (‘Google’). Google Analytics uses ‘cookies’, text files which are saved on your computer and enable an analysis of how you use the website. The information generated by the cookie about how you use this website is generally transferred to the Google servers in the USA and saved there. Google may also transfer this data to third parties, if this is legally required, or if third parties process this data on behalf of Google.

In the event that IP anonymization is activated on this website, your IP address will be abbreviated by Google within the member states of the European Union or in other Contracting States to the Agreement on the European Economic Area. In exceptional cases, your full address will be transferred to Google in the USA and abbreviated there. We would like to draw your attention to the fact that on this website, Google Analytics has been extended by the code ‘gat._anonymizeIp();’ in order to guarantee the anonymous recording of IP addresses (this is referred to as IP masking).

Google uses this information on behalf of the operator of this website in order to evaluate your use of this website, to compile reports about website activities and to provide further services connected to the use of the website and internet use to the website operator. The IP address transferred from your browser in the scope of Google Analytics is not merged with other data by Google.

You can prevent the storage of cookies using the corresponding setting in your browser software; however, please remember that in this case, you may not be able to use the full functionality of our website. You can also prevent the recording of data created by cookies and relating to your use of the website by Google by downloading and installing the browser plug-in under the following link:

As an alternative to the browser plug-in, or for browsers on your mobile devices, you can prevent recording by Google Analytics by clicking the following link:

Deactivate Google Analytics

This sets an opt-out cookie which prevents the future recording of data when you visit this website.

You can find more information about this under and under (general information regarding Google Analytics and data protection).

6. Google Fonts

We use fonts provided by Google (Google Fonts, provider Google LLC, 1600 Amphitheatre Parkway, Mountain View, CA 94043, USA) in order to correctly display the fonts on our website. The fonts used for the display in your browser are provided by Google. The legal basis is our authorised interest in the appropriate display of our website according to art. 6 para. 1 lit. f GDPR. You can find Google’s Privacy Policy here:

7. Integration of Google Maps

We use Google Maps in order to embed maps (legal basis according to GDPR: art. 6 para. 1 lit. f with the operation of our website and taking into consideration the interests of the affected parties). Google LLC in the USA is obliged to guarantee appropriate data protection according to the American-European and American-Swiss Privacy Shield . You can find further information about this in Google’s detailed Privacy Policy“

8. Security measures for the protection of data saved with us
We are obliged to protect your private sphere and treat your personal data confidentially. In order to prevent the loss or misuse of the data saved with us, we implement comprehensive technical and organisational precautions which are regularly checked and adapted to technological progress. However, we would like to inform you that due to the structure of the internet, it is possible that the data protection regulations and the security measures mentioned above may not be observed by other people or institutions that are outside of our area of responsibility.

9. Revocation / opposition
We would like to inform you that you can also revoke the consent you have given at any time with effect for the future and also oppose the processing and use of your data at any time: please refer to or by telephone to +49 2382 808570. A revocation of this nature does not affect the legality of any processing completed on the basis of the consent given prior to the revocation.

10. Your rights to the personal data / storage period of data we save relating to you
We only save your personal information for the legally permitted duration of time. We delete your saved personal data if the user revokes their consent to its storage or if the knowledge of this data in order to fulfil the purpose intended from its storage is no longer required or if its storage is not permitted for other legal reasons.

We would be happy to inform you, upon request, as to which data we have saved about you. If, despite our efforts to save correct and current data, we have stored incorrect data, we will correct this immediately. Moreover, you have the opportunity to receive the personal data relating to you which you have consented to being processed, in a structured, accessible and machine readable format and to transfer this yourself or also via us to a further responsible party.

You have the opportunity at any time to check, change or delete the personal data made available to us by sending an e-mail to

If you request the deletion of the stored data, the deletion will be effected immediately upon your request. If deletion is not possible for legal reasons, there will instead be a restriction (block) of the respective data.

If you believe that the processing of the affected data violates legal regulations, you can enforce your right to object with the supervisory authorities.

11. Data protection contact
For other questions and suggestions regarding data protection within our organisation and for information about data protection, please contact us directly.


Telephone +49 2382 808570